At [mhotshopping], we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our straightforward return and refund policy.
1. Return
You have 30 days from the date of delivery to return an item for a full refund or exchange. To be eligible for a return, the item must meet the following criteria:
- Condition: The item must be unused, unwashed, and in the same condition that you received it.
- Original Packaging: The item must be returned in its original packaging, with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers)
- Gift cards
- Downloadable software products
- Items on sale or marked as “Final Sale”，“On Sale”
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [your email address] or call us at [your phone number] with your order number and reason for return.
- Receive Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.
- Ship the Item: Pack the item securely and include the RA number inside the package. Ship the item to the return address provided by our customer service team.
- Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund or exchange.
3. Refunds
Once your return is approved, we will process your refund to the original method of payment within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Shipping Costs:
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
- If your return is approved, you will be responsible for the return shipping costs unless otherwise specified by our customer service team.
4. Exchanges
If you need to exchange an item for a different size, color, or style, please follow the return process outlined above. Once your return is approved, we will ship the replacement item at no additional cost, subject to availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.
6. Cancellations
You may cancel an order before it has been shipped. Once an order has been shipped, it cannot be canceled, but you may return it following the return process.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: [your email address]
Phone: [your phone number]
Our Email address：mhotshopping.com